Shipping policy

At Matcha Ichira, we want your order to arrive safely and quickly. Please read our shipping policy carefully to understand how we handle your orders.

Processing Time

  • All orders are processed within 2–5 business days (excluding weekends and holidays) after payment confirmation.

  • Orders may take longer to process during holidays or special promotions.

  • You will receive a confirmation email once your order has been shipped.

Shipping Methods & Delivery Time

We currently ship within Canada and to select international destinations. Delivery times may vary depending on your location:

Canada:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

International:

  • Standard Shipping: 7–21 business days (varies by country)

  • Customs or import duties may apply depending on your country.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location and the shipping method you choose.

  • Free standard shipping is available for orders over $75 CAD.

Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • Use the tracking number to monitor your shipment’s progress.

Lost or Damaged Orders

  • Matcha Ichira is not responsible for lost packages due to incorrect addresses. Please ensure your shipping information is accurate.

  • If your order arrives damaged, please contact us within 5 business days with photos of the damaged product. We will work with you to replace or refund your order.

International Shipping & Customs

  • Customers are responsible for any customs fees, import duties, or taxes applicable in their country.

  • Delivery times for international orders may be longer due to customs processing.

Questions?

If you have any questions about your order or shipping, please contact us at:
Email: Info@matchaichira.com